Welcome to our online gift shop. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before placing an order.
1. Acceptance of Terms
By visiting our website, browsing products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable UAE laws.
2. Eligibility
You must be at least 18 years old to make a purchase. By placing an order, you confirm that:
• All information provided is accurate and complete.
• You have the legal authority to enter into this agreement.
3. Products & Customization
We specialize in customized gifting items including, but not limited to, photo mugs, cushions, diaries, keychains, frames, tote bags, pouches, and gift hampers.
3.1 Custom Products
• All personalized products are made according to the photos, text, and design selections provided by you.
• We are not responsible for errors caused by incorrect uploads, spelling mistakes, low-quality images, or wrong details submitted by customers.
• Slight differences in color, brightness, or print quality may occur due to screen variations and printing processes.
3.2 Product Availability
We strive to keep all items in stock, but availability may vary. We may discontinue products or update designs without prior notice.
4. Pricing & Payment
• All prices are displayed in UAE Dirhams (AED).
• Prices may change without prior notice based on promotions or material costs.
• Full payment is required at the time of placing the order.
• Accepted payment methods include credit/debit cards, bank transfers, or cash on delivery (if available).
5. Order Processing
• Customized orders go into production immediately after confirmation.
• Order processing time varies depending on the product type.
• Once production begins, custom orders cannot be modified or canceled.
6. Shipping & Delivery
• We offer delivery across Dubai and the UAE.
• Delivery timelines may vary depending on location, weather conditions, holidays, or courier schedules.
• Delays caused by courier services are beyond our control and are not eligible for refunds.
• Customers must provide accurate delivery addresses and contact information. We are not responsible for delays or losses due to incorrect details.
7. Return & Refund Policy
Our return policy is based on industry standards for customized products:
7.1 Custom Items (Non-Returnable)
• All personalized items are non-returnable, non-refundable, and non-exchangeable.
7.2 Damaged or Incorrect Items
If the product arrives damaged, defective, or wrong:
• Notify us within 24 hours of delivery.
• Provide clear photos or video as proof.
• If verified, a replacement will be arranged at no additional cost.
7.3 Non-Custom Items
Returns for non-custom items are accepted within 48 hours if unused and in original packaging.
8. Intellectual Property
• All website content, including logos, images, designs, product descriptions, and layout, is the property of our company and protected by copyright laws.
• You may not copy, reproduce, or distribute any content without written permission.
9. User Conduct
You agree not to:
• Upload harmful, offensive, or illegal content.
• Interfere with the functioning of the website.
• Attempt unauthorized access to our systems.
Violation of these rules may result in order cancellation or legal action.
10. Privacy & Data Protection
We respect your privacy and protect your personal data according to UAE data protection laws.
Your information is used only for order processing, personalization, and customer service.
We do not sell or share customer data with third parties except for delivery purposes.
11. Liability Limitations
• We are not responsible for damages arising from misuse of products or delays caused by third-party couriers.
• Our maximum liability is limited to the purchase amount of the product.
12. Changes to Terms
We may update these Terms of Service at any time. Changes will be posted on this page with no prior notice. By continuing to use our website, you accept the updated terms.
13. Contact Information
For questions, concerns, or support, please contact our customer service team with your order number and details of your inquiry.
