Privacy Policy
This Privacy Policy explains how we collect, use, protect, and store your personal information when you visit our website or purchase our products. By accessing our website or placing an order, you agree to the practices described below and consent to data processing as per UAE laws.
1. Information We Collect
We collect the following types of information to provide better service:
1.1 Personal Information
• Full Name
• Phone Number
• Email Address
• Delivery Address
• Billing Details
• Uploaded photos, text, and design inputs for custom products
1.2 Payment Information
• Payment details are processed through secure third-party payment gateways.
• We do not store your full credit/debit card information on our servers.
1.3 Website Usage Data
• IP address
• Browser type
• Device information
• Pages viewed
• Cookies and tracking data
This helps improve website performance and personalize your shopping experience.
2. How We Use Your Information
Your information is used to:
• Process orders and deliver products
• Personalize customized gifts according to your uploads
• Contact you regarding order updates or issues
• Improve website functionality and customer experience
• Manage payments, refunds, and customer support
• Send promotional offers (only if you opt-in)
• Prevent fraudulent activities and ensure website security
3. Photo & Content Uploads
For custom products, you may upload photos, names, messages, or other details.
We use these only for production purposes and do not share them with any party except printing partners involved in order fulfillment.
We do not use customer photos for marketing unless written consent is provided.
4. Cookies & Tracking
Our website uses cookies to:
• Remember your preferences
• Improve website speed
• Analyze browsing behaviour
• Enhance user experience
You may disable cookies in your browser settings, but some website features may not function properly.
5. Data Sharing
We respect your privacy and only share your information with:
• Delivery partners (for order shipping)
• Payment processors (to complete transactions)
• Production partners (for custom printing)
We do not sell, trade, or rent your personal information to third parties.
6. Data Security
We implement strict security measures to protect your data, including:
• Encrypted servers
• Secure SSL connections
• Restricted access to personal information
• Regular security audits
However, no online system is completely risk-free. By using our website, you acknowledge that perfect security cannot be guaranteed.
7. Data Retention
We retain your data only as long as necessary for:
• Order processing
• Legal compliance
• Customer support
• Business analysis
Uploaded photos for custom orders may be automatically deleted after a certain period.
8. Your Rights
You may request:
• Access to your personal data
• Correction of incorrect information
• Deletion of data (where legally permitted)
• Opt-out from marketing communications
To make a request, contact our support team.
9. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on this page.
By continuing to use our website, you accept any updated terms.
12. Contact Information
For questions, concerns, or data requests, please contact our customer service team with your details.
